What People Are Saying
“We had the opportunity to utilize Nicole’s skills on a critical project to improve patient access within our organization. Because of her industry knowledge and experience with how independent medical practices operate, Nicole was able to quickly identify our pain points and provide insightful recommendations on how we could improve the patient journey through our practice. I am not easily impressed but was pretty much blown away by the amount of information Nicole absorbed and unraveled—and the speed in which she did so—to isolate where and how we needed to focus our efforts. In just a few short days, using observational metrics she generated on the fly, Nicole created and guided the execution of a project plan that included call center restructuring, new scripting and SOPs (with templates she provided!), reduced physician scheduling preferences/variations, and improved utilization of our advanced practice providers. Nicole accomplished all of this in a non-threatening manner while building trust, acceptance and buy-in among our leaders, and more importantly, our front-line staff. I have worked with many consultants throughout my career, and Nicole is top tier. She is all substance, no fluff.”
— Dave Carpenter, CEO Minnesota Urology
Our organization has had the pleasure of partnering with Nicole and BTA consulting over the past 8 months. Over that time, we have seen tremendous improvements in every surgical specialty area Nicole has touched. We could not be happier with the improvements the organization has seen and the positive impact on workflow and performance.
— Chris Parrish, Sr. VP of Perioperative Services at Aultman Hospital
Nicole is an absolute unicorn! She uniquely understands the medical space from a multi-faceted perspective: from the Healthcare executives, to physicians, to life science companies, to nurses and medical assistants. Nicole’s superpower is her strong sense of empathy for every role, her ability to offer options, then propel growth as a team! She’s a powerful speaker, motivator, and can get even the toughest teams rowing in the same direction. She’s an incredible asset wherever she goes!
— Shirley Lee, CRNP-FNP, MPH, VP of Clinical Services at Preveta
“Our group challenged Nicole with a very specific and complicated task. The evaluation and recommendations were rapidly completed. The recommendations were presented in a concise and sophisticated yet appropriately sensitive manner. We wanted another perspective and her evaluation was tremendously helpful. Easy to recommend Nicole as a resource for your group”
— Matthew Spellman, MD, Managing Partner at Urology of St. Louis
“When you partner with Nicole, you can expect a very hands on approach, strong attention to detail & unmatched dedication to seeing a project through to completion. I have known her for several years & am continually impressed with her professionalism & quality of work.”
— Nicole Giacomelli, Sr. Director of Operations, Central Ohio Urology Group
“Nicole and BTA's collaborative approach has given us exactly what we needed. We were looking for ways to improve and grow our De Novo urology service line. Her experience and insight has helped us not only build a foundation for long term success but a platform for growth.”
— Christa Newton, VP of Operations East, Integrated Oncology Network
“Nicole originally approached our organization over 4 years ago, discussing the standardization of care related to better patient outcomes. Her LEAN approach has continued to help us improve our prostate cancer patient flow & care, streamline critical test ordering & results, & improve our overall lab fulfillment and reimbursement. I reference her workflows & analytics frequently in presentations to illustrate efficiencies & best practices.”
— Dr. Jason Hafron, Urologist, Michigan Institute of Urology
“Arkansas Urology has benefitted greatly from using BTA Consulting. We had some scheduling challenges at our surgery center & Nicole was able to work with our staff to identify bottlenecks & recommend solutions that were not only simple fixes but got our staff “on-board” with those changes. I highly recommend BTA as a consultant to help augment your leadership team.”
— Scot Davis, CEO, Arkansas Urology
“As a busy Administrator getting pulled in different directions on a typical day, we sometimes don’t get to invest time where it is needed. Moreover, we don’t always get to drill down into the day-to-day processes that we know are functioning but not to the extent where they are efficient & error free because of time constraints. Consequently, this is where an “administrative extender” like Nicole Swick comes into play. We brought Nicole in to assess our surgery scheduling process & learned more than we wanted. She is truly skilled & a joy to work with. I look forward to working with her on many more projects!”
— Claudio Zanin, CEO, Southwest Urology
"I met Nicole several years ago as a vendor. Initially, I did not see value in what she was offering the practice. After 3 months of biweekly visits to Wichita, Nicole demonstrated that not only was she willing to develop a sincere partnership with me, but the strategic assessments & analytics she provided were extremely valuable. She is exceptionally thorough, appropriately persistent & is very professional. When presenting to groups she tailors her presentations to her audience. Nicole is comfortable presenting to physicians, CEOs & clinical staff. She does an impressive job of relating to her audience.
Nicole has the skills required to successfully complete any project she accepts. She is a person of high integrity & will only accept assignments that she has skills & experience to complete to the customer’s complete satisfaction.”
— Twila Puritty, CEO, Wichita Urology
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